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Customer Service

In a recent research, respondents noted that what they liked best about Cocolife is the brand of service they deliver.
There is a constant effort to stay in touch and to keep clients updated. An open communication line is one big service we provide our clients.


contact us

Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

If you are a COCOLIFE policy holder, please include your Policy Number in the Feedback box.

Mall Clients

(02) 812-9015 local 114

or local 594

(02) 864-0968

Globe (+63917) 556-2058



Member Assistance Hotlines

24-hour Assistance

Mondays to Sundays

incl. holidays

PLDT (+632) 812-9090

Globe (+63917) 536-0962

Smart (+63908) 894-7763

Sun (+63922) 892-8828

Customer Care Center

Telephone: (02) 810-7888

Fax: (02) 812-9039



Head Office


6807 (6774) Ayala Avenue Makati City

Trunkline: (02) 812-9015 to 32


Do you want to know more? Allow us to help you by clicking on the appropriate link below. Select a question from the list to retrieve the information.

downloadable forms

Now you can download the form that you need, anytime, anywhere! Just select the form you will use. You can submit the signed form at any Cocolife Branch or send to:

Policy Administration Department

Ground Floor, Cocolife Bldg., 6807 (6774) Ayala Ave., Makati City

  1. Submit the original form together with clear photocopy of 2 valid identification cards.
  2. All irrevocable beneficiaries are required to sign the form. A photocopy of 2 valid identification cards of the irrevocable beneficiaries must also be submitted.

Freedom to Live Your Life!



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